Questions about our Buildings and Operations
When will the buildings be open?
The library buildings will remain closed until further notice in accordance with Governor Pritzker’s stay-at-home executive order.
At this point, we do not know when the buildings will reopen to the public. Library staff have been and will continue to prepare the buildings to reflect our new reality: limiting access into and out of the building, removal of seating to allow for social-distancing, installing sneeze guards at all public service desks, marking the floors to show appropriate social distancing, etc.
How can I get in touch with the library?
Our staff is working remotely while the building is closed. We are available by email or you can call 847-446-7220 and leave a message. We will reply to your question as soon as possible.
I have books checked out at my home. What should I do with them?
Please keep your items at home. Our materials returns are currently closed. When we reopen the boxes, we will make an announcement here and on Facebook page. There will be no fines for any materials you have checked out during the building closure.
When can I borrow items from the physical collection? Can you offer curbside pickup?
At this time, for the safety of our community and staff, we are not circulating any items from our physical collection. Following the guidance of public health authorities and working in cooperation with area libraries, we are developing a phased plan for reopening our building and making our physical collections available.
The first phase of this plan will include curbside pickup. We are tentatively planning to begin curbside service on June 1, between the hours of 1-5pm daily at the Winnetka Library. Patrons will be able to place holds for Winnetka only items. Library staff will call each patron when items are available for pickup and will explain pick-up procedures at that time. We will provide more details about this service near the end of the Governor’s stay-at-home executive order.
There are a number of considerations before the Library can reasonably reopen our physical spaces. Considerations include taking precautions to ensure the virus cannot be transmitted on our materials, providing and maintaining an inventory of appropriate protective equipment for staff, cooperating with partner agencies, and following the guidance of authorities. We will make an announcement here and on Facebook when we have a timeline for resuming circulation of our physical collection.
How will you ensure the safety of staff and patrons when you reopen the building?
We will apply the recommendations of public health authorities and our professional organizations to help keep our staff and community safe and healthy. Considerations include maintaining social distancing, providing staff with protective equipment, and maintaining thorough cleaning procedures. We will share more on this page as details develop.
Information About Your Library Card and Account
Can I get a library card during the building closure?
Yes! Fill out our online application, and we will contact you with a library card number.
What if my card is expired?
All library cards that have expired (from Sept. 1, 2019) have been reactivated, so patrons can access our digital library. The new expiration date will be June 29, 2020.
What will happen to items I have on hold?
Your holds will be honored when our building reopens, and circulation of physical items resumes. You will be called when your items are available to pick up.
Can I place new holds on the physical collection?
Yes, you can place holds through our catalog. We will be filling holds when we reopen the building and resume physical circulation.
How can I get help with my library account?
We are available by email or you can call 847-446-7220 and leave a message. We will reply to your question as soon as possible.
Accessing Our Online Collections and Programs
How do I check out eBooks and eAudiobooks with my library card?
We offer eBooks and eAudiobooks through a number of great platforms. Learn more about our eBooks and eAudiobooks.
Do you have movies and television shows I can stream online?
Yes! Our digital collections include a wide variety of shows and movies that you can watch with your library card. Learn more about our digital collections.
I want an eBook or eAudiobook that is not in our online collection. Can I request it?
Yes! You can suggest that we purchase the item through our online request form.
Are you offering programs during the building closure?
Yes! We have virtual programs for all ages, including all new storytimes, concerts, informational lectures and more. All of our virtual programs are listed on our calendar.
What about programs and the Summer Reading Program?
As of now, all library programming continues to be virtual. Library staff are hard at work to develop a great Summer Reading Program that will incorporate virtual programming but also provide activities families can do outdoors, and some take-away activities and no touch programming. Please follow us online and watch for the Library newsletter for more specific information on Summer Reading.
Do I need any special software to access your virtual programs?
Just an internet-connected computer or device; you don’t need anything special. We host our programs primarily on Zoom. To attend a virtual event hosted on Zoom, register on our online calendar and we will send you a link ahead of the event.
I was looking forward to an event on your calendar. Are you rescheduling it?
We hope so! We will work with our previously scheduled presenters and performers to schedule virtual programs, if possible.
Can I book a room for a date in the future?
We are not reserving meeting or study rooms at this time. We will announce when we are accepting room reservations here on our website and on Facebook.
The library buildings have been closed since March 13 in response to COVID-19. Read our earlier statements and closing information.
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